Draft for review. This policy should be checked by a qualified legal professional before the website goes live.
Medicines
For safety and quality reasons, medicines cannot be returned or exchanged once delivered.
When we will replace or refund
We will replace the item or refund you if you receive a wrong item, a damaged or tampered item, or an expired product. Please contact us within 24 hours of delivery with your order number and a clear photo.
Other products
Unopened, unused cosmetics, personal care and nutrition products may be returned within [RETURN DAYS] days with the original packaging, except items that cannot be resold for hygiene reasons.
Refunds
Approved refunds are made to the original payment method, or by bank transfer for cash on delivery orders, within [REFUND DAYS] working days.
Contact: [PHONE] or [EMAIL].